Terms of Service
These terms govern your use of primeautocare.ca and the mobile car detailing services and memberships booked through it. The website is operated by O.MS.H Media Inc.; detailing services and payments are provided by CelerityAutoCare Inc. (Ontario, Canada), which is the service provider and merchant of record. In these terms "we" and "our" refer to both companies together. By booking or joining, you agree to these terms.
The service
We provide mobile car detailing at a location you choose within our service area: Toronto, Mississauga, Brampton, Vaughan, Markham, Richmond Hill, Oakville, Etobicoke, North York, Scarborough, Ajax, Pickering, Whitby, Oshawa, and Aurora. Addresses outside this area are declined at checkout. We bring our own water, power, and equipment. You are responsible for providing safe, legal, and reasonable access to the vehicle and the space needed to work on it.
Bookings and pricing
- Prices shown are estimates based on the package and vehicle size you select, are inclusive of any applicable taxes, and are collected in full at the time of booking through Stripe with nothing added at checkout.
- The final price may be adjusted on site if the vehicle's actual condition or size differs materially from what was booked. We will discuss any change with you before proceeding, and if the adjustment is downward the difference is refunded to your original payment method.
- Service times shown are estimates. Heavy staining or conditions that could not be seen in advance may take longer, and we will keep you informed.
- You confirm the information you provide (vehicle, address, contact details) is accurate.
- Your booking confirmation email sets out what you booked, the price, the time, and the address. Please keep it; it is your written record of the agreement.
Rescheduling and cancellation
You can reschedule or cancel a one-time booking using the link in your confirmation email. If you cancel more than 24 hours before the scheduled start time, we refund it in full to your original payment method. For a cancellation within 24 hours, or a no-show or no safe and legal access to the vehicle on arrival, we may retain up to 30% of the booking to cover the reserved time and travel. We may also cancel or reschedule due to weather, safety, or circumstances beyond our control, and will find you a new time or refund you in full.
Promotions and offers
Our current first-detail offer adds a complimentary Engine Bay Cleaning, a $40 value, to your first booking when the promo code is applied. It is a free add-on rather than a price reduction, so the package price itself is unchanged.
Offers are intended for new customers, apply to a single booking, cannot be combined with other offers, have no cash value, and may be changed or withdrawn at any time.
Referral credit
If someone books their first detail with us using your referral link, you receive a $25 credit toward a future booking. The credit is issued once their booking is paid, expires twelve months from the date it is issued, and can be applied to one booking at a time.
Credit has no cash value, is not transferable, and cannot be redeemed for cash or refunded. Self-referrals and duplicate accounts do not qualify. We may withhold or reverse credit where a referral appears to be abusive, automated, or fraudulent.
Membership
Membership is an optional monthly plan. Each plan includes one detail per monthly billing cycle at the tier you choose: Basic Interior, Basic Bundle, Complete Interior, or Complete Bundle. Included details are booked from your member account and scheduled subject to availability in our service area. You can join in two ways:
- Join directly (from the Become a Member page): your first month is charged today through Stripe at the plan price shown, your card is saved for automatic monthly renewal on that date each month, and your first included detail is available to book right away.
- Add it after a detail (the post-booking offer): your card is saved when you join, your first monthly charge is placed 30 days later and then monthly on that date, and the detail you booked that day counts as your first month.
- Membership renews automatically each month at the plan price shown when you joined, until you cancel. The exact amount and the next charge date are shown when you sign up and in your member account.
- You can cancel at any time, with no fee and no penalty, from your member account page, the link in your membership emails, or by emailing us. Cancelling stops future charges and keeps your access until the end of the current paid cycle; it does not refund a charge already placed for that cycle.
- One included detail per monthly cycle. An unused monthly detail does not carry over to the next cycle and has no cash value.
- We may change plan pricing or what a plan includes with at least 30 days notice by email before the change takes effect. Continuing your membership after that means you accept the new terms.
Membership cash back
Cash back applies when you add a membership after paying for a detail (the post-booking offer), not to a direct signup. The amount you paid for that day's detail above your first month's plan price is returned to you as membership cash back. For example, if you paid $389 for the detail and start a $199 plan, your cash back is $190.
- Cash back is earned by completing your first full month as a member. It is issued automatically to the card you used for the original detail once your first monthly renewal is charged, about 30 days after you join.
- If you cancel before your first monthly renewal is charged, no cash back is issued, because it is earned by staying a member through the first month, not by joining.
- Cash back applies only to the detail you booked on the day you joined, is issued once per membership, has no value beyond the refund itself, and may be withheld where a membership appears to be abusive, automated, or fraudulent.
Ceramic coating
How long a ceramic coating lasts depends on the condition of the paint when it is applied, how the vehicle is stored, washed, and driven, and whether it is maintained. Any durability we state is the expected service life of the product under normal use and reasonable care. It is not a warranty, and it is not protection against staining, etching, stone chips, scratching, or accidental damage.
Paint correction reduces or removes existing defects, but scratches that have gone through the clear coat cannot be fully removed. We will tell you what is realistically achievable on your vehicle before we begin, and a coating booking can take longer than the estimate shown if the paint needs more correction.
For coating warranty details, including what the manufacturer covers and what it does not, email team@primeautocare.ca before you book.
Satisfaction and refunds
If you are not satisfied with the result, tell us within 48 hours and we will return to re-do the affected work at no charge. Refunds, when we agree one is warranted, are issued through Stripe to your original payment method.
Liability
We take reasonable care with your vehicle. Nothing in these terms limits your rights under the Consumer Protection Act, 2002, or our responsibility for personal injury or for damage to your vehicle caused by our negligence. Subject to that, and to the extent permitted by law, our total liability arising from a booking is limited to the amount you paid for it. We are not responsible for pre-existing damage, wear, or conditions, or for items left in the vehicle.
Governing law
These terms are governed by the laws of the Province of Ontario, Canada, and you agree to the jurisdiction of its courts.
Contact
Questions about these terms? Email bookings@primeautocare.ca or call 647 574 0287. Prime Auto Care is operated by O.MS.H Media Inc.; detailing services and payments are provided by CelerityAutoCare Inc. (Ontario, Canada). Mailing address: 51 Stowbridge Crescent, Ancaster, ON L9G 5E1.