Terms of Service

These terms govern your use of primeautocare.ca and the mobile car detailing services booked through it. Detailing services are provided by CelerityAutoCare Inc.; the booking platform is operated with platform services by O.MS.H Media Inc. By booking, you agree to these terms.

The service

We provide mobile car detailing at a location you choose within our service area: Toronto, Mississauga, Brampton, Vaughan, Markham, Richmond Hill, Oakville, Etobicoke, North York, Scarborough, Ajax, Pickering, Whitby, Oshawa, and Aurora. Addresses outside this area are declined at checkout. We bring our own water, power, and equipment. You are responsible for providing safe, legal, and reasonable access to the vehicle and the space needed to work on it.

Bookings and pricing

• Prices shown are estimates based on the package and vehicle size you select, are inclusive of any applicable taxes, and are collected in full at the time of booking through Stripe with nothing added at checkout.
• The final price may be adjusted on site if the vehicle's actual condition or size differs materially from what was booked. We will discuss any change with you before proceeding.
• Service times shown are estimates. Heavy staining or conditions that could not be seen in advance may take longer, and we will keep you informed.
• You confirm the information you provide (vehicle, address, contact details) is accurate.

Rescheduling and cancellation

You can reschedule or cancel using the link in your confirmation email. Please give us as much notice as possible. We may cancel or reschedule due to weather, safety, or circumstances beyond our control, and will work with you to find a new time or issue a refund.

Promotions and offers

Our current first-detail offer adds a complimentary Engine Bay Cleaning, a $40 value, to your first booking when the promo code is applied. It is a free add-on rather than a price reduction, so the package price itself is unchanged.

Offers are intended for new customers, apply to a single booking, cannot be combined with other offers, have no cash value, and may be changed or withdrawn at any time.

Referral credit

If someone books their first detail with us using your referral link, you receive a $25 credit toward a future booking. The credit is issued once their booking is paid, expires twelve months from the date it is issued, and can be applied to one booking at a time.

Credit has no cash value, is not transferable, and cannot be redeemed for cash or refunded. Self-referrals and duplicate accounts do not qualify. We may withhold or reverse credit where a referral appears to be abusive, automated, or fraudulent.

Membership

Membership is an optional monthly plan you can start after booking a detail. Each plan includes one detail per monthly billing cycle at the tier you choose (Maintenance, Signature, or Premium), booked through the link we send you and scheduled subject to availability in our service area.

• Your card is saved securely through Stripe when you join. The first monthly charge is placed 30 days after you join, and then monthly on that date, at the plan price shown when you signed up. The detail you booked the day you joined counts as your first month.
• You can cancel at any time, with no cancellation fee and no penalty, using the link in your membership emails or by emailing us. Cancellation stops future charges. It does not refund a charge already placed for the current cycle.
• One included detail per monthly cycle. An unused monthly detail does not carry over to the next cycle and has no cash value.
• We may change plan pricing or what a plan includes with at least 30 days notice by email before the change takes effect. Continuing your membership after that means you accept the new terms.

Membership cash back

When you start a membership, the amount you paid for that day's detail above your first month's plan price is returned to you as membership cash back. For example, if you paid $389 for the detail and start a $199 plan, your cash back is $190.

• Cash back is earned by completing your first full month as a member. It is issued automatically to the card you used for the original detail once your first monthly renewal is charged, about 30 days after you join.
• If you cancel before your first monthly renewal is charged, no cash back is issued, because it is earned by staying a member through the first month, not by joining.
• Cash back applies only to the detail you booked on the day you joined, is issued once per membership, has no value beyond the refund itself, and may be withheld where a membership appears to be abusive, automated, or fraudulent.

Ceramic coating

How long a ceramic coating lasts depends on the condition of the paint when it is applied, how the vehicle is stored, washed, and driven, and whether it is maintained. Any durability we state is the expected service life of the product under normal use and reasonable care. It is not a warranty, and it is not protection against staining, etching, stone chips, scratching, or accidental damage.

Paint correction reduces or removes existing defects, but scratches that have gone through the clear coat cannot be fully removed. We will tell you what is realistically achievable on your vehicle before we begin, and a coating booking can take longer than the estimate shown if the paint needs more correction.

For coating warranty details, including what the manufacturer covers and what it does not, email team@primeautocare.ca before you book.

Satisfaction and refunds

We stand behind our work and will do our best to make it right if you are not satisfied. Refunds, where offered, are handled through Stripe to the original payment method.

Liability

We take reasonable care with your vehicle. To the extent permitted by law, our total liability arising from the service is limited to the amount you paid for that booking. We are not responsible for pre-existing damage, wear, or conditions, or for items left in the vehicle.

Governing law

These terms are governed by the laws of the Province of Ontario, Canada, and you agree to the jurisdiction of its courts.

Contact

Questions about these terms? Email bookings@primeautocare.ca.