Privacy Policy

This policy explains how Prime Auto Care ("we", "us") handles your information when you use primeautocare.ca to book a mobile car detail. Prime Auto Care is the booking platform for CelerityAutoCare Inc., operated with platform services by O.MS.H Media Inc.

Information we collect

• Booking details you provide: your name, email address, phone number, service address, vehicle information, the package you select, and any notes.
• Payment information: card payments are processed by Stripe. We do not see or store your full card number; Stripe handles it securely.
• Usage data: pages viewed, clicks, device and browser type, and similar analytics collected to understand and improve the site. This is not linked to you by name until you complete a booking, at which point your name, email address and phone number are associated with your activity in our analytics so we can support your booking.
• Advertising data: if you reached us from a Google ad, information about that click and whether it led to a booking, so we can measure which ads work.
• Security data: information used to tell humans from automated bots when you submit the booking form.

How we use it

• To take, confirm, and fulfil your booking, and to reach you about your appointment.
• To process your payment and issue receipts.
• To send booking confirmations and reminders.
• To operate, secure, and improve the website and our service.
• To prevent fraud, spam, and abuse.

Service providers we share data with

We share only what is needed with trusted providers who process data on our behalf:

• Stripe — payment processing.
• Cal.com and Google Calendar — scheduling and calendar management.
• PostHog — website analytics.
• Cloudflare — website hosting and security, including Cloudflare Turnstile (see below).
• Google Maps Platform — address look-up and postal code suggestions as you type.
• Google Ads — advertising and conversion measurement, so we can tell which ads lead to bookings.
• Resend — sending your receipt, booking confirmation, and follow-up emails.

We do not sell your personal information.

Cloudflare Turnstile

We use Cloudflare Turnstile to protect our booking form from spam and automated abuse. Turnstile may collect information about your device and browser to verify that you are a human. Its use of this information is governed by the Cloudflare Privacy Policy and the Cloudflare Turnstile Privacy Addendum.

Advertising and conversion measurement

We advertise on Google. When you arrive from one of our ads and then book, Google Ads records that a booking happened and its value, so we can measure which ads are worth running. This uses cookies and similar identifiers set by Google. You can control personalised advertising in your Google Ad Settings, and Google's handling of this data is governed by the Google Privacy Policy.

Emails we send you

After you book we send a receipt and a booking confirmation. These are transactional and are part of providing the service. A short time after your detail we may also send a follow-up asking how it went. You can opt out of follow-ups at any time using the unsubscribe link in that email, and doing so will not affect receipts or booking confirmations.

Cookies and similar technologies

We use essential cookies and local storage to make the site work and to remember choices, and analytics cookies to understand usage. You can control cookies through your browser settings.

Referrals and credits

If you take part in our referral programme we store your email address against a referral code and any credit you have earned, so the credit can be applied to a future booking. If someone books using your link we record that the referral happened; we do not share your personal information with them, or theirs with you.

Data retention

We keep your booking information for as long as needed to provide the service, meet our legal and accounting obligations, and resolve disputes. Payment records are retained by Stripe under their own policies.

Your rights

You may ask us to access, correct, or delete the personal information we hold about you. Contact us using the details below and we will respond as required by applicable Canadian privacy law.

Children

This site and service are intended for adults. We do not knowingly collect information from anyone under 16.

Changes

We may update this policy from time to time. The "last updated" date above reflects the latest version.

Contact

Questions about this policy or your data? Email bookings@primeautocare.ca. This policy is governed by the laws of the Province of Ontario, Canada.