Privacy Policy

This policy explains how Prime Auto Care ("we", "us") handles your information when you use primeautocare.ca to book a mobile car detail. Prime Auto Care is the booking platform for CelerityAutoCare Inc., operated with platform services by O.MS.H Media Inc.

Information we collect

• Booking details you provide: your name, email address, phone number, service address, vehicle information, the package you select, and any notes.
• Payment information: card payments are processed by Stripe. We do not see or store your full card number; Stripe handles it securely.
• Usage data: pages viewed, clicks, device and browser type, and similar analytics collected to understand and improve the site.
• Security data: information used to tell humans from automated bots when you submit the booking form.

How we use it

• To take, confirm, and fulfil your booking, and to reach you about your appointment.
• To process your payment and issue receipts.
• To send booking confirmations and reminders.
• To operate, secure, and improve the website and our service.
• To prevent fraud, spam, and abuse.

Service providers we share data with

We share only what is needed with trusted providers who process data on our behalf:

• Stripe — payment processing.
• Cal.com and Google Calendar — scheduling and calendar management.
• PostHog — website analytics.
• Cloudflare — website hosting and security, including Cloudflare Turnstile (see below).
• OpenStreetMap / Photon — address look-up suggestions as you type.

We do not sell your personal information.

Cloudflare Turnstile

We use Cloudflare Turnstile to protect our booking form from spam and automated abuse. Turnstile may collect information about your device and browser to verify that you are a human. Its use of this information is governed by the Cloudflare Privacy Policy and the Cloudflare Turnstile Privacy Addendum.

Cookies and similar technologies

We use essential cookies and local storage to make the site work and to remember choices, and analytics cookies to understand usage. You can control cookies through your browser settings.

Data retention

We keep your booking information for as long as needed to provide the service, meet our legal and accounting obligations, and resolve disputes. Payment records are retained by Stripe under their own policies.

Your rights

You may ask us to access, correct, or delete the personal information we hold about you. Contact us using the details below and we will respond as required by applicable Canadian privacy law.

Children

This site and service are intended for adults. We do not knowingly collect information from anyone under 16.

Changes

We may update this policy from time to time. The "last updated" date above reflects the latest version.

Contact

Questions about this policy or your data? Email bookings@primeautocare.ca. This policy is governed by the laws of the Province of Ontario, Canada.