Privacy Policy

This policy explains how we handle your personal information when you use primeautocare.ca to book a mobile car detail or manage a membership. The website is operated by O.MS.H Media Inc.; detailing services and payments are provided by CelerityAutoCare Inc. Together we are responsible for the information described here ("we", "us"). We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Information we collect

• Booking details you provide: your name, email address, phone number, service address, vehicle information, the package you select, and any notes.
• Account details: if you become a member, we create an account tied to your email address. You sign in with a one-time link sent to your email, and we place a secure "remember this device" cookie (about 60 days) so you stay signed in on that device.
• Membership details: your plan tier, status, billing dates, and the details you book under your plan.
• Customer records: we keep a record of your bookings, contact details, service history, and internal tags (for example, member or past customer) so we can serve you and understand our customer base.
• Payment information: card payments and recurring membership billing are processed by Stripe. We do not see or store your full card number; Stripe handles it securely.
• Usage data: pages viewed, clicks, device and browser type, and similar analytics collected to understand and improve the site. Once you complete a booking, your name, email address and phone number are associated with your activity so we can support your booking.
• Advertising data: if you reached us from a Google ad, the click identifier (gclid) and whether the visit led to a booking, so we can measure which ads work.
• Security data: information used to tell humans from automated bots when you submit a form.

How we use it

• To take, confirm, and fulfil your booking, and to reach you about your appointment.
• To create and operate your member account, sign you in, and let you book your included detail.
• To process your payments, run recurring membership billing, and issue receipts.
• To send booking confirmations, reminders, and membership notices.
• To operate, secure, and improve the website and our service.
• To measure the performance of our advertising.
• To prevent fraud, spam, and abuse.

Service providers we share data with

We share only what is needed with trusted providers who process data on our behalf:

• Stripe: payment processing and recurring membership billing.
• Cal.com and Google Calendar: scheduling and calendar management.
• PostHog: website analytics.
• Cloudflare: website hosting, security, and bot protection (Cloudflare Turnstile).
• Google Maps Platform: address look-up and suggestions as you type.
• Google Ads: advertising and conversion measurement, so we can tell which ads lead to bookings.
• Resend: sending your receipts, confirmations, membership emails, and follow-ups.

We do not sell your personal information.

Where your information is processed

Some of these providers store and process data outside Canada, including in the United States. While your information is in another country, it may be accessible to the courts, law enforcement, and authorities of that country under their laws. We use providers that offer appropriate protection for your information.

Advertising and conversion measurement

We advertise on Google. When you arrive from one of our ads and then book, we send Google a conversion event (that a booking happened and its value) so we can measure which ads are worth running. This uses the click identifier and cookies or similar identifiers set by Google. You can control personalised advertising in your Google Ad Settings, and Google's handling of this data is governed by the Google Privacy Policy. If you would prefer we not include your visit in ad measurement, email us and we will honour it.

Cloudflare Turnstile

We use Cloudflare Turnstile to protect our forms from spam and automated abuse. Turnstile may collect information about your device and browser to verify that you are a human, governed by the Cloudflare Privacy Policy and the Turnstile Privacy Addendum.

Emails we send you

Transactional emails (receipts, booking confirmations, membership notices such as renewals and cancellations) are part of providing the service. We may also send follow-up or promotional emails; every one includes an unsubscribe link, and opting out never affects transactional emails.

Cookies and similar technologies

We use essential cookies and local storage to make the site work and to keep you signed in, and analytics and advertising identifiers to understand usage and measure ads. Canada does not require a cookie consent banner for this; you can control cookies through your browser settings, and control ad personalisation through the Google settings linked above.

Referrals and credits

If you take part in our referral programme we store your email address against a referral code and any credit you have earned, so it can be applied to a future booking. We do not share your personal information with the person you referred, or theirs with you.

Use of AI

Parts of this website and its content were produced with the help of AI tools. AI is not used to make automated decisions about you, your pricing, or your eligibility. If that ever changes, we will update this policy and disclose it.

How long we keep it

We keep your booking and account information for as long as your relationship with us is active and for a reasonable period afterward to serve you again, resolve disputes, and meet our legal obligations. Financial and tax records are kept for at least six years as Canadian tax law requires. Payment records are also retained by Stripe under their own policies.

How we protect it

We use reasonable safeguards to protect your information, including encrypted connections, restricted access, single-use sign-in links, and secure session cookies. No system is perfectly secure, but if a breach of your personal information creates a real risk of significant harm, we will notify you and the Office of the Privacy Commissioner of Canada as the law requires.

Your rights

You may ask us to access, correct, or delete the personal information we hold about you, and you may withdraw consent for non-essential uses. Contact us using the details below and we will respond within 30 days as required by Canadian privacy law. Members can also view and update much of their information from their member account.

If you have a concern about how we handle your information and are not satisfied with our response, you may complain to the Office of the Privacy Commissioner of Canada.

Children

This site and service are intended for adults. We do not knowingly collect information from anyone under the age of majority (18 in Ontario).

Changes

We may update this policy from time to time. The "last updated" date above reflects the latest version.

Contact

Questions about this policy or your data, or to reach our privacy contact? Email bookings@primeautocare.ca or call 647 574 0287. Prime Auto Care is operated by O.MS.H Media Inc.; detailing services and payments are provided by CelerityAutoCare Inc. (Ontario, Canada). Mailing address: 51 Stowbridge Crescent, Ancaster, ON L9G 5E1. This policy is governed by the laws of the Province of Ontario, Canada.